FAQ

Is ordering online secure?

Yes. All transactions are secure and encrypted and credit card information is never stored. 

Do I need an account to shop?

No you do not need an account to shop with us. You can make one in order to get updates on product launches.

How do I sign in/out of my account?

At the top of your page there will be a link that says Log in. Click that and fill in your log in information. Or if you are a new user you can register by clicking the Sign up link, filling out your name, email and creating a password.

How do I add items to my cart?

To add an item to your cart click on the item you wish to add, then on the right hand side will be an add to cart button. Click it and it will automatically be added to your cart. If you wish to change the quantity of the item that will be added use the drop down menu next to the button.

How do I view what’s in my shopping cart?

Up in the right hand corner of the shop you will see the word cart, click on it and you will be able to view what you have added so far.

How do I remove items from my cart?

Once you are in your cart, next to each item there is a remove button, click it and that item will be deleted.

How do I change the quantity of an item in my cart?

Go into your cart, next to each item in the cart there is a quantity button that has a drop down selection of numbers.  Select the amount of the item you wish to purchase.

How do I place my order?

Add the items you wish to purchase to your cart. Once you are done shopping go into your cart, click the 'Proceed to checkout' button. You will be asked to fill out your email address and shipping information. You then click 'Continue' and get brought to a page where you fill out your payment information. Then you click "Complete my order' and your order is placed.

Payment Options

We accept Visa, MasterCard, Discover, American Express, JBC, and Diners Club.

How do I use a coupon or promo code?

If you have a coupon or promo code to use, once you click checkout there will be a field where you can type in your code.

Do I have to pay tax?

Outside of the US you do not have to pay tax. Inside of the US you may have to pay a state tax.

Outside the US do I have to pay customs fees?

You do not have to pay customs fees on orders outside of the US, however there are shipping fees that are calculated by the weight of your order that go as follows:

  • International Basic weight from 0.0LB-2.0LB $10
  • International Intermediate 2.0LB-6.0LB $15
  • International Shipping 6.0LB-30LB $20

How do I know you have received my order?

You will receive a confirmation email saying we received your order. It will also state the items that you purchased in your order.

How do I get a copy of my receipt?

Your order confirmation acts as your receipt.

What if my billing and shipping address are different?

That is fine, you will just fill out your shipping address on the first page of checkout. Then on the second page where you fill out your payment information at the bottom there is a box that says use different billing address.  Just click that and fill out the separate billing address.

How do I know my order has shipped?

You will receive an email telling you your order has been shipped. It will also include the tracking information for your order.

Will you ship anywhere?

Yes we will ship anywhere over the world, you will just need to pay international shipping based on weight.

  • International Basic weight from 0.0LB-2.0LB $10
  • International Intermediate 2.0LB-6.0LB $15
  • International Shipping 6.0LB-30LB $20

Return Policy

Our policy last 30 day from time of purchase.  To be eligible for a return the item must be unused and in the same condition you received it.  It must also be in its original packaging.  For more information please see our full refund policy in our shop under your cart, or contact us at shop@monotype.com.

Defective or damaged item

If your item is damaged please contact us at shop@monotype.com and ship it to Jet Mail Services C/O Monotype, 577 Main Street Hudson, MA 01749.  We will get you another item right away, or if they are sold out we can refund you your purchase. 

Gift cards?

We do offer and accept gift cards as form of payment and they never expire.

Can I change or cancel my order

Because we fulfill our orders within 24 from when they are made you cannot change or cancel your order once it is placed.

Personalization or customization?

Right now we do not offer personalized or customizable goods. We are hoping to explore this more soon.