Yes. All transactions are secure and encrypted and credit card information is never stored.
No you do not need an account to shop with us. You can make one in order to get updates on product launches.
At the top of your page there will be a link that says Log in. Click that and fill in your log in information. Or if you are a new user you can register by clicking the Sign up link, filling out your name, email and creating a password.
To add an item to your cart click on the item you wish to add, then on the right hand side will be an add to cart button. Click it and it will automatically be added to your cart. If you wish to change the quantity of the item that will be added use the drop down menu next to the button.
Up in the right hand corner of the shop you will see the word cart, click on it and you will be able to view what you have added so far.
Once you are in your cart, next to each item there is a remove button, click it and that item will be deleted.
Go into your cart, next to each item in the cart there is a quantity button that has a drop down selection of numbers. Select the amount of the item you wish to purchase.
Add the items you wish to purchase to your cart. Once you are done shopping go into your cart, click the 'Proceed to checkout' button. You will be asked to fill out your email address and shipping information. You then click 'Continue' and get brought to a page where you fill out your payment information. Then you click "Complete my order' and your order is placed.
We accept Visa, MasterCard, Discover, American Express, JBC, and Diners Club.
If you have a coupon or promo code to use, once you click checkout there will be a field where you can type in your code.
Outside of the US you do not have to pay tax. Inside of the US you may have to pay a state tax.
You do not have to pay customs fees on orders outside of the US, however there are shipping fees that are calculated by the weight of your order that go as follows:
You will receive a confirmation email saying we received your order. It will also state the items that you purchased in your order.
Your order confirmation acts as your receipt.
That is fine, you will just fill out your shipping address on the first page of checkout. Then on the second page where you fill out your payment information at the bottom there is a box that says use different billing address. Just click that and fill out the separate billing address.
You will receive an email telling you your order has been shipped. It will also include the tracking information for your order.
Yes we will ship anywhere over the world, you will just need to pay international shipping based on weight.
Our policy last 30 day from time of purchase. To be eligible for a return the item must be unused and in the same condition you received it. It must also be in its original packaging. For more information please see our full refund policy in our shop under your cart, or contact us at firstname.lastname@example.org.
If your item is damaged please contact us at email@example.com and ship it to Jet Mail Services C/O Monotype, 577 Main Street Hudson, MA 01749. We will get you another item right away, or if they are sold out we can refund you your purchase.
We do offer and accept gift cards as form of payment and they never expire.
Because we fulfill our orders within 24 from when they are made you cannot change or cancel your order once it is placed.
Right now we do not offer personalized or customizable goods. We are hoping to explore this more soon.